Policy regarding cookies

Functional cookies (mandatory)

The website uses functionality cookies to operate properly. That is why they cannot be deleted.

They allow you to:

• Use the main functionality of the website and secure your connection (e.g., when accessing your account)
• Access areas that are restricted or contain personal information, such as your account, using usernames or data you provided in the past, and display those pages correctly
• Benefit from security measures, such requiring you to log in again if you have not accessed certain contents or services for a predetermined period of time

We collect the following information:

• Browser language
• Browser type and version
• Operating system type and version
• Device type and model (phone, tablet or computer)
• Device screen resolution.

We use statistical cookies to understand how our websites are used and perform, develop usage statistics and determine visit volumes and usage of the various parts of our sites (subjects and content consulted, links clicked). This allows us to make our online services more relevant and user friendly to better meet your needs.

We collect the following information:

• IP address
• Geographical location (from your IP address)
• Internet service provider
• Day and start and end times of your visit
• Domain of your previously visited site
• URL addresses and titles of Hydro-Québec pages you visit
• Activities on Hydro-Québec sites (e.g., clicks and screen scrolling)
• Starting point of your visit (e.g., banner, email, social media or advertiser website)
• Customer type (e.g., individual, group or organization)
• Customer category (e.g., residential or business)
• Searches you perform with our website search tool

We allow selected third parties to set cookies to determine your areas of interest.These cookies allow us to adapt our advertising messages based on your interests, in light of the sections of our website you visited most recently. To find out more about interest-based advertising or to refuse ads from businesses participating in the AdChoices program, visit the Digital Advertising Alliance of Canadas website.

This practice applies solely to your navigation of our informational webpages and EXCLUDES navigation in your Customer Space.

These cookies allow us to:

• Adapt the contents of the advertising spaces we display on your device based on the personal data you have provided to us
• Offer you personalized advice and offers based on the site you came from (e.g., a partner site)
• Adapt our advertising spaces to your devices display characteristics (e.g., language, display resolution and operating system)
• Adapt the contents of advertising spaces we display on your device based on the navigation history of your device on our site
• Adapt the contents of the advertising spaces we display on your device based your location data